charlotte | (Wilmington, NC) Healthcare Representative (Tuesday - Change Healthcare in Rocky Mount, NC

(Wilmington, NC) Healthcare Representative (Tuesday - Change Healthcare

  • Change Healthcare
  • $64,845.00 - 106,090.00 / Year *
  • 5996 Nobles Mill Pond Rd
  • Rocky Mount, NC 27801
  • Full-Time
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Transforming the future of healthcare isnt something we take lightly. It takes teams of the best and the brightest, working together to make an impact.

As one of the largest healthcare technology companies in the U.S., we are a catalyst to accelerate the journey toward improved lives and healthier communities.

Here at Change Healthcare, were using our influence to drive positive changes across the industry, and we want motivated and passionate people like you to help us continue to bring new and innovative ideas to life.

If youre ready to embrace your passion and do what you love with a company thats committed to supporting your future, then you belong at Change Healthcare.

Pursue purpose. Champion innovation. Earn trust. Be agile. Include all.

Empower Your Future. Make a Difference.

HCRs act as advocates and meet with patients and their families daily. They are responsible for tracking every application they receive and obtaining high rates of successful outcomes. If you appreciate helping people and possess great communication and computer skills, take the next step towards a rewarding career at Change Healthcare!
Detailed Responsibilities:
Work effectively with hospital employees and patients.
Interviewing clients in a hospital setting and/or home visits to assist the clients in obtaining maximum benefit coverage.
Completion of applications for state and federal programs (including Health Exchange/Marketplace programs), reviewing medical records and taking all necessary action to expedite benefit approval.
Achieve and maintain certification designation as Certified Application Counselor.
Adherence to company and legal standards regarding Protected Health Information (PHI), Personal Identifiable Information (PII) and Personnel Transaction Identifier (PTI).
Maintain ongoing communication with government agencies regarding the status of claims.
Provide updates and assistance to hospital personnel and other Change Healthcare staff as needed.
Maintain documentation of status of claims and client contract on Change Healthcare and/or hospital computer systems.
Making a determination to take a Federal, State or Local program application based upon medical definition of disability as it relates to body systems and to functions of daily living, and information contained in medical records.

4 year college degree preferred
Knowledge of federal and state programs that will benefit coverage for the client
Demonstrated experience working with people of various educational and socioeconomic background preferred
1-3 years of relevant hospital and healthcare experience
Possible language skills, as required by geographic location
Proficient with computer skills and tablet devices including Microsoft Office applications (Outlook, Excel and PowerPoint)
Ability to travel
Professional & polished demeanor
Strong work ethics and confidentiality
Time management skills and attention to detail


Available Shift: Tuesday-Saturday 11:00a-7:30p

Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

Equal Opportunity/Affirmative Action Commitment

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.



* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.